Our Hassle-Free Refund and Returns Policy

At Artikaa, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our easy and transparent Refund and Returns Policy ensures a smooth process for returns and refunds. Please read the details below to understand how it works.

Eligibility for Returns and Refunds

To be eligible for a return or refund, your item must meet the following conditions:

  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • The return request is made within 14 days of receiving the product.
  • Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Perishable goods (e.g., food, beverages).
  • Personal care products (e.g., cosmetics, skincare).
  • Items marked as “final sale” or “non-returnable” on the product page.

How to Initiate a Return

  1. Contact Us: Email us at support@artikaa.com with your order number and reason for return.
  2. Return Authorization: We’ll provide a Return Authorization Number (RAN) and instructions for returning the item.
  3. Ship the Item: Pack the product securely in its original packaging and ship it to the address provided.
  4. Refund Processing: Once we receive and inspect the item, we’ll process your refund within 5-7 business days.

Refund Options

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Store Credit: If preferred, we can offer store credit for future purchases.

Shipping Costs

  • Faulty or Incorrect Items: If the return is due to a faulty product or an error on our part, we’ll cover the return shipping costs.
  • Change of Mind: For returns due to a change of mind, the customer is responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@artikaa.com. We’ll arrange a replacement or refund at no extra cost.

Questions?

If you have any questions about our Refund and Returns Policy, feel free to reach out to us at support@artikaa.com. We’re here to help!